Just in time for the 2011 Christmas Season, KFC released upon an unsuspecting public a new TV Commercial which capitalized on the country’s being the Call Center capital of the world.
The KFC commercial features a call center agent at work while entertaining the call of a lady one Christmas night.
The TV advertisement was short and simple but was so poignant in its portrayal of the professionalism of the call center agent. Â The ending immediately made me remember my late mom and how she could have done the same to me if I was a call center agent myself. Â It was a moving and touching ode to moms and their love for their children, regardless of their age.
Without giving away much, here is the Christmas-themed KFC Call Center TV Commercial.
Kudos to KFC for conceptualizing this ad and also for putting into the forefront the plight of the thousands of young, dedicated and unheralded call center agents out there who work mostly on graveyard shifts and have managed to help the country afloat.
For me, next to our OFW’s, they are the country’s modern-day heroes.
And yes, the Philippines being a matriarchal society, this KFC Call Center TV commercial has surely pushed the right buttons.